Terms of service.
At MPW Sourcing, we are committed to providing a seamless and transparent diamond-buying experience. Our return and refund policy is designed to protect both our clients and our business while ensuring clarity in every transaction.
Sourcing Fee Refund Policy
The sourcing fee is fully refundable if MPW Sourcing is unable to present diamond options that meet the agreed-upon criteria. If the client is dissatisfied with all diamond options provided, they may request a full refund of the sourcing fee. Once a client selects and agrees to purchase a diamond, the sourcing fee becomes non-refundable.
Diamond Purchase - No Refund Policy
Once a diamond has been selected, purchased, and shipped to the customer, all sales are final. Due to the nature of our sourcing process and the high value of diamonds, no refunds, exchanges, or returns will be accepted after the quality control phase. Only diamonds that are purchased under the “In Stock” category are eligible for return. Disputes must be made within 5 business days of receiving the diamond.
If a sourced diamond does not meet expectations of MPW Sourcing during quality control or the customer, the diamond will not ship out to its final destination. A refund or a new diamond will replace the existing order depending on customer preference. Credits or additional charges will apply for exchanges.
Appraisal & Processing Terms
If the client opts for an appraisal service, an additional 7 business days will be required for processing. The appraisal fee is non-refundable once the service has been requested and initiated.
Jeweler Collaboration & Liability Disclaimer
For an additional fee, MPW Sourcing will coordinate with a jeweler of the client’s choice and ship the diamond directly to them. MPW Sourcing assumes no liability for the jeweler’s workmanship, handling, or any issues related to the setting process. Once the diamond has been delivered to the jeweler, MPW’s responsibility for the item ends.
Confidentiality of IGI PIN Numbers & Certification Details
To prevent unauthorized use or replication, IGI PIN numbers and detailed certification documents will only be disclosed per request.
Shipping & Inspection Policy
All diamonds are inspected at the MPW Sourcing office before shipment to ensure quality and accuracy. MPW Sourcing utilizes FedEx for all shipments.
FAQ
How long will it take to get my stone?
We guarantee sourcing within 7 days. After a diamond has been chosen, there will be a 4-6 week wait time to receive the stone. This will include if an appraisal is ordered.
What items are you able to source?
We specialize in solitaire diamonds. These diamonds can be used to make earrings, rings, necklaces, and bracelets. We also have the ability to source melee for tennis bracelets or other projects. MPW Sourcing will be venturing into limited release fine jewelry bands, earrings, and necklaces.
Does MPW Sourcing ever have clearance events?
MPW Sourcing guarantees the lowest possible price for the product we have sourced. Because of this, we do not have sales or clearance events. We are transparent in our pricing and display a fair market profit. MPW Sourcing is an ethical business initiative. It is woman owned and ran.
Who is appraising the stones?
MPW Sourcing partners with third party GIA certified appraisers to ensure complete unbiased appraisals. The appraisal will be shipped with the sourced stone and sent electronically for satisfaction guarantee.
How can I contact you?
You can reach us by email at michelle@mpwsourcing.com. We are always happy to answer your questions.